• Support the Head of Department in overseeing daily operations of Customer Service, Cashier, and Patient Admission units; ensure smooth and efficient service delivery.
• Supervise customer touchpoints, including reception, guidance, and support; coordinate with departments to ensure a seamless customer experience.
• Monitor and analyze customer feedback and satisfaction; propose and implement service improvement initiatives.
• Ensure compliance with service standards; participate in handling customer complaints in a timely and professional manner.
• Support staff training, performance monitoring, and team capability development.
• Prepare periodic reports and propose continuous improvement solutions.Test Job Description

Our CARE Values:

• “Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.”

• Education: University degree in Hospital Management, Service Management, or related fields.
• Experience: Minimum 3 years of experience in a similar position, preferably in healthcare or customer service environment.Test Job Required Skills And Qualifications